Privacy Notice

We record information about our clients, including:

  • Name, age, contact details and who to contact in an emergency.
  • Information for our statistics such as ethnic group and language spoken.
  • Medical and disability information if we need it for some services and activities.
  • Information about your life, health, welfare, support needs, conduct/actions, goals, thoughts and feelings, but only if it is relevant to the services we are providing to you, and you ask us to help with these issues.

Our Team and your Privacy:   Our team means “ALL PROGRAM STAFF INCLUDING ADMIN STAFF”

Occasionally when you tell something about yourself to one member of our team, or when one of us observes something about you, we will tell the other members of the team, so that we can all work together to assist you.

Usually your personal information stays within our team. This means we don’t tell things about you to anyone outside the team without your permission, except:

  • We report harm and/or risk of harm to under 18-year olds (this can include underage sex with adults);
  • If you or someone else is in serious danger (eg. suicide, violence, drug overdose, medical emergency etc), or there is a need to assess and manage domestic and family violence risk, we tell people who can help;
  • We will tell the police about a serious crime you or someone else did;
  • If you commit a crime at the agency or refuse to leave if we ask you to, we will call the police;
  • If you are reported to the police as a missing person, we will tell the police that you are OK;
  • If the Police get a search warrant or the court asks for your file via subpoena we must comply.

You can see the information we record about you:

We will let you see the information we have about you (on paper and on computer), if you ask. If you think that any of that information is wrong, then:

  • If we agree that it is wrong, we will correct it; or
  • If we don’t agree that it is wrong, you can write out what you think the truth is, and we will add your version to our version of the information.

If you would like to view a copy of your file, click here to download the application form.  You will need to lodge this form in person and provide a copy of your identification.

Please note:  The Right to Information Act (Qld) 2009 applies to Community Action records which are held by the State Government.

Complaints Process:  If you have a complaint regarding a breach to your privacy, please talk about this with a service manager.  Alternatively, you can complete and lodge a Complaints and Appeals Form.  You can also make a complaint to the Government Department who funds our services.

Human Rights Complaints:  If you have lodged a complaint with us regarding a breach to your privacy and you are not satisfied with the outcome, you have the right to lodge a complaint with the Qld Human Rights Commission: