Tell us how we are doing – We value your Feedback

If something happens that you like or do not like about our service, please let us know. You can do this by talking with a worker or by filling in a confidential Feedback Form when available. We want to ensure your issues are heard.

When you have a complaint about our service

You have the right to make a complaint when you are not happy with the service provided to you. You can do this informally by talking with a staff member or the Manager, or you can lodge a formal complaint in writing using our Complaints and Appeals Form.  If you prefer, you can lodge your complaint or appeal anonymously, however, we may not be able to fully investigate your complaint or appeal if we can’t contact you.  We will also be unable to provide you with any response regarding your complaint or appeal.

Human Rights Complaints:  If you believe that Community Action has breached your human rights covered under the Human Rights Act (Qld) 2019, you can lodge a complaint with the General Manager either verbally or by lodging a written complaint according to our Complaints & Appeals Handling Policy.  If you are not satisfied with the response provided after forty-five (45) business days, you may lodge a complaint with the Qld Human Rights Commission – 1300 130 670

Please request a copy of our Complaints & Appeals Handling Policy for further information.